Program Manager, Disney+ Launch PMO| Burbank, CA
Job Summary:
The Walt Disney Company (TWDC) has a diverse portfolio of companies in a global enterprise that stretches from movies, television, news, sports, games, theme parks, resorts and a cruise line and a variety of other businesses.
Disney Streaming Services is a business unit within The Walt Disney Company’s Direct-to-Consumer and International (DTCI) segment that oversees all consumer-facing digital video subscription services across the company. Disney Streaming is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service, programmed in conjunction with ESPN; the upcoming Disney+ service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Its core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location.
This position will be part of the Disney Streaming Services Launch PMO team located in Burbank or New York and is responsible for coordinating the delivery of work increments crossing multiple functional workstreams and teams within multiple divisions, toward efficient, scalable, and extensible launch plans and sustainable ongoing operations. Launches include territories, partnerships, campaigns, and major product features. Responsibilities also include the development of measures for project monitoring and tracking metrics for reporting to senior stakeholders.
The role will work across the Disney Steaming business group, partnering closely with the global and regional marketing, legal, and commercial functional teams; regional business teams; and global workstream leads. You will perform program management activities to successfully execute launches globally and plan for ongoing sustainment. You will identify program milestones, dependencies, and risks and incorporate them into a holistic plan for successful delivery. You will execute through expert knowledge of the program management domain, and business domains including marketing operations, legal clearances, and partnerships. You will quickly build a deep knowledge of DSS execution strategy and form outstanding internal business relationships.
You are a process driven program manager focused on collaborating and building consensus to achieve results. You will be engaging key stakeholders, lead working sessions, and constantly reviewing and iterating on the program management techniques as we scale through launch and growth of the Disney Streaming brand.
Responsibilities:
Prepare charters and develop detailed project plans including detailed scope information, schedules/milestones, budget estimates and baselines, resource plans, and clear success criteria
Support project communications and monitoring and control mechanisms to ensure status and issues are reported to business leads, executive sponsors, and senior management on a timely basis
Lead marketing operations program management for launches including localization, creative and legal processes
Capture and contribute operational risks, issues, dependencies and decisions, and drive resolution or escalations as required
Manage launch communication, track and triage local issues through partnership with PMO teams
Establish strong communication channels to manage stakeholder expectations
Communicate effectively to drive alignment on stakeholder priorities
Basic Qualifications:
5+ years of program & project management in a large corporate environment
Experience in a senior management-facing role preferred
Global / International experience preferred
Expert software tools capabilities. Presentations: Keynote, Powerpoint, Google Slides; Modelling/diagramming: Visio, Omni Graffle and/or Lucidchart; Project Management: Confluence, Jira, and Smartsheets.
Experience in a large program management and/or operations environment
Experience working with technology and marketing teams
Proven experience working in a complex, matrixed environment, managing multiple stakeholders
Possess business acumen and proven ability to react quickly, and plan proactively to meet project needs
Deep affinity with Disney content, brands, and IP and familiarity with the content production and distribution process.
Recognized as having a high potential for growth
Demonstrated tenacity, comfortable with ambiguity
Experienced delivering business improvement through process re-engineering.
Possesses excellent people management skills, including the ability to influence a wide range of audiences
Understanding of program management processes and methodologies for governance and tracking
Show commitment to the project management profession via continuing education, up-to-date certifications, and progress in the field over time.
Basic technical literacy and aptitude to apply qualitative and quantitative data in decision-making
Required Education
BA/BS in business, computer science, other business/tech field or equivalent work experience
One or more recognized current project management certifications (IAMP, PMP, MPM, CSM, etc.)
About Disney Streaming Services:
Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.
Product Design Manager, Emerging Creative. Netflix | LA
About this Role
The Netflix Design team is searching for a proven senior leader of Product Design to lead a multidisciplinary (motion graphics, video, 3D, illustration, design, audio) studio team of designers based in Los Angeles.
About the Team
We are a team of product designers with a broad set of UX skills ranging from interaction design to user research, to visual design and prototyping. We work in close collaboration with product, business, and engineering partners to build new experiences for people around the globe. We pride ourselves on a strong culture of creativity, accountability, and experimentation.
Although Netflix is an established company, in many ways we still act like a startup. The organization is flat, process is minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday decision process. We endeavor to stay nimble and make decisions quickly.
About You
You have recruited and built effective product design teams, but also have experience with and can inspire creative expressions that go beyond interaction and visual design, such as motion, video, 3D, and data visualization. You set a high bar for execution, communication, and the responsibility of your team members. You know how to work cross-functionally with multiple teams, as well as external partners. You make your ideas and data clear to get everyone on the same page.
You measure success in terms of both human and business impact. As a leader, you foster excellence through collaboration and encourage an inclusive and open environment which makes space for diverse viewpoints and working styles. You are an excellent advocate, evangelist, and listener.
You seek and offer candid and constructive feedback, and lean into conflict with curiosity, humility, and a willingness to understand. You are biased to action, proactive and results-oriented. You strive to simplify complex problems and understand that the question is more important than the solution.
What you will do:
Lead and manage a multi-disciplinary team that collaborates closely with product teams on user interface focused product innovation, pushing what’s possible creatively while meeting user and business needs
Collaborate with cross-functional leaders to develop effective design and engagement strategy, prioritizing resources and workstreams against business needs
Advocate fiercely for the user, and help product teams create holistic UX experiences that inspires the company and partners to push on the status quo
Inspire, coach, and guide a team of talented designers to continually hone their craft, and deliver experiences that are culturally and globally relevant
Bring strong creative thought leadership to imagine, develop, and drive programs and/or initiatives that elevate the user experience
Create and execute a scalable user experience strategy, rooted in proven best practices
Provide clarity and focus for the team, while identifying and unblocking barriers to success
Coach and mentor each team member and be responsible for a healthy team culture
The Must-Haves
Leading and scaling a highly collaborative design team, with key measurable results and business impact
Creating and maintaining alignment across a broad, fast-moving organization with multiple stakeholders and competing priorities
Successfully navigating and inspiring cultural change across an organization
Mentoring and growing senior designers and contributing to the design community
Fostering a high degree of accountability and trust within your team and those you partner with
Driven and shipped successful cross-organizational initiatives
Experience working on global products and / or emerging markets
Excellent communication skills
A willingness to fail and learn
A passion for entertainment, filmmaking, and storytelling
Even Better
Experience managing global and diverse teams
A global or multi-regional perspective
Experience contributing to and/or creating design systems